How we handle website enquiry information.

Effective date: 17 September 2026

Who is responsible

Bweza Medicare Ltd, trading as Bweza Pharmacy in Kibuye, Kampala, is responsible for website enquiry information. Privacy questions can be sent to info@bwezapharmacy.org.

Information we collect

We collect information you choose to provide, including your name, contact details, enquiry message and, for corporate enquiries, organisation and supply details. If you contact us about a prescription, you may also choose to provide a prescription image and related message.

How we use it

We use submitted information to respond to enquiries, clarify requirements, assess prescription requests, provide customer support, prevent misuse and maintain necessary business records. Prescription information is not used for unrelated advertising.

General and corporate enquiries

The general enquiry and corporate quotation form is provided through Google Forms. Responses may be stored in Google Forms and a linked Google Sheet that authorised Bweza Pharmacy staff use to respond and manage enquiries. Do not submit sensitive health information through that form.

Customer feedback and testimonials

Our customer feedback form is provided through Google Forms and may collect your email address, name or organisation, service experience, rating, written feedback and optional telephone number. We use this information to understand and improve our service, verify feedback and follow up where appropriate. Feedback is published only when you select an option that gives permission, and it is displayed using the identification preference you selected. You may later ask us to remove published feedback.

Prescription information

Prescription requests can be started through Bweza Pharmacy’s WhatsApp account or submitted through the secure website form. Files submitted through the website are stored in a private Supabase storage area and are not attached to staff-notification emails. Send only the prescription and information needed for the request; do not send identity documents, payment information or unrelated medical records. WhatsApp processes messages sent through its service under its own terms and privacy practices.

Hosting, analytics and service providers

Vercel hosts the website, Supabase provides private prescription storage, Google provides the general, corporate and customer-feedback forms, and WhatsApp provides the prescription-message route. If enabled, Google Analytics and Meta may process limited website interaction information, such as pages visited and button clicks. These services may process information outside Uganda.

Retention and access

Access is limited to authorised staff who need the information to respond. General enquiries, corporate enquiries and unpublished customer feedback are normally reviewed for deletion after 90 days. Approved testimonials and their consent records may be retained while the testimonial is published. Prescription messages and images are normally reviewed for deletion after 30 days, unless a longer period is reasonably required for a transaction, dispute or applicable record-keeping obligation.

Your choices

You may ask whether we hold information you submitted and request access, correction or deletion where appropriate. Email info@bwezapharmacy.org. We may request reasonable information to locate the relevant submission.

Security and updates

We use encrypted connections, input validation, access controls and private file storage to reduce risk. No online service can guarantee absolute security. This notice may be updated when website practices or service providers change.